Meet AI Copilot. It sits right alongside your team, drafting perfect responses, summarizing 50-message threads in seconds, and predicting customer sentiment before you even reply.
Escalating a complex ticket? AI Copilot instantly generates a concise, bulleted summary of the entire conversation history, saving your tier-2 agents up to 15 minutes of reading per ticket.
• User reported login failure at 09:00 AM.
• Agent #1 attempted password reset; unsuccessful.
• Root cause identified as expired SAML token on identity provider.
Stop searching for help articles. AI Copilot reads the customer's query, securely searches your internal documentation, and automatically injects the exact steps and links into the draft reply.
Tools designed to keep your humans in the loop, faster.
Rewrite agent drafts to sound more empathetic, professional, or concise with a single click before sending.
Agents can type in English, and Copilot will natively translate the drafted response into the customer's exact language.
Copilot automatically detects and obscures credit cards, SSNs, and sensitive data before it hits your database.
Join 10,000+ teams resolving tickets faster.