Your data's safety is our highest priority. Learn how HumanicDesk implements robust infrastructure, AI privacy guardrails, and compliance standards to protect your helpdesk operations.
We adhere strictly to global regulatory requirements to ensure your customers' sensitive information remains completely protected.
Independently audited and certified to ensure the highest levels of security, availability, and confidentiality.
Fully compliant with European and Californian data protection laws, including right-to-be-forgotten workflows.
Available Business Associate Agreements (BAAs) for healthcare organizations requiring strict ePHI safeguards.
How we process data through our intelligence layer securely.
Before any ticket reaches our AI models, our system automatically detects and scrubs Personally Identifiable Information (PII) like credit cards, SSNs, and phone numbers.
Data sent to our Large Language Models is processed ephemerally. We do not use your customer data to train our foundational models. Prompts and responses are purged immediately after generation.
The final AI resolution and the original unredacted ticket are stored securely in your instance using AES-256 encryption at rest, accessible only by authorized human agents via role-based access control (RBAC).
Enforce strict access controls with SAML 2.0 integrations (Okta, Azure AD, Google Workspace) and mandatory Multi-Factor Authentication for all agents.
Our infrastructure undergoes rigorous, routine penetration testing by leading third-party security firms to identify and patch vulnerabilities before they can be exploited.
If you believe you have discovered a security vulnerability in HumanicDesk, we want to hear from you. We operate a responsible disclosure program.
Report a Vulnerability