Terms of Service | HumanicDesk
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Terms of Service

Last Updated: April 14, 2026

Please read these terms carefully before using HumanicDesk's hybrid AI helpdesk platform.

1. Acceptance of Terms

By accessing or using the HumanicDesk platform, API, or any related services ("Services"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our Services.

If you are using the Services on behalf of an organization, you are agreeing to these Terms for that organization and representing that you have the authority to bind that organization to these terms.

2. Account Registration and Security

To use HumanicDesk, you must register for an account. You agree to provide accurate, current, and complete information during the registration process.

  • You are responsible for safeguarding the password and API keys associated with your account.
  • You agree not to disclose your credentials to any third party.
  • You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3. AI Processing and Data Usage

HumanicDesk relies on artificial intelligence to process, categorize, and resolve support queries. By using our Services, you acknowledge and agree that:

  • Your customer support queries, historical tickets, and connected knowledge base data will be processed by our AI models.
  • We implement strict data isolation protocols. Your proprietary data is never used to train generalized models shared with other HumanicDesk customers.
  • The AI is designed to assist human agents, but you remain solely responsible for the accuracy and appropriateness of the final responses delivered to your end-users.

4. Acceptable Use Policy

You agree not to use the Services in any way that violates applicable local, state, national, or international law or regulation. Specifically, you may not:

  • Attempt to reverse engineer, decompile, or bypass the security mechanisms of the platform or the AI engines.
  • Input sensitive personal data (e.g., full credit card numbers, SSNs) into the platform unless explicitly supported by our encrypted ingestion tools.
  • Use the Services to generate spam, malicious content, or automated bot-nets.

5. Limitation of Liability

To the maximum extent permitted by law, HumanicDesk shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Services.
  • Any AI-generated inaccuracies, misinterpretations, or automated actions executed by the platform.
  • Unauthorized access, use, or alteration of your transmissions or content.

6. Modifications to the Service

We reserve the right to withdraw or amend our Services, and any service or material we provide via the platform, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Services is unavailable at any time or for any period.