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Active Queue

12 Open • 4 AI Handled

Login Failure - 2FA Not Sending

Sarah Jenkins AI Resolving

Billing discrepancy on last invoice

Acme Corp Needs Human

How do I export my data?

Mike T. AI Resolved

Enterprise SLA upgrade request

Global Tech Escalated

Login Failure - 2FA Not Sending

Ticket #4092 • Priority: High

Take Over

Hi, I'm trying to log in but I'm not receiving the SMS code for my 2FA. I'm locked out!

AI

Hello Sarah, I see you are having trouble with SMS 2FA. Let me check the carrier logs.

It looks like there is a temporary carrier delay in your region. Would you like me to send the code to your registered backup email instead?

Yes please! Send it to my email.

AI

Done! I've sent the 6-digit code to s***jenkins.com. Once you log in, you can update your 2FA preferences in settings. Did this resolve your issue?

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